Our Recommendation for the Majority of Brands? Pause on Musk’s Twitter for Now 

When Elon Musk purchased Twitter and began implementing his structural changes, we did not recommend that clients stop posting and pause paid spend. Our point of view was that a change in ownership does not immediately warrant that brands leave the platform. Other social networks certainly have had their share of changes, and we opted to monitor the platform and its changes carefully instead. 

Then came Twitter Blue, and immediately imposter handles emerged for two of our clients. Luckily our Twitter rep was still employed there and helped us shut them down. However, we began to see misinformation infiltrate the platform, with the Eli Lilly crisis emerging as a poster child for the mess. 

This less-than-smooth rollout undermined one of Twitter’s critical uses as a public safety tool, and the emergence of fake accounts led to rampant misinformation. It caused us to question the stability of the infrastructure at the company.  

Last Thursday, Musk issued an ultimatum to the rest of his staff: Be prepared to work hard or take a severance package. Twitter hasn’t been forthcoming with actual numbers, but some are estimating that it now has less than 33% of its workforce pre-Musk, and reports are surfacing that he will make more cuts this week. This reduction in staff on top of the issues with Twitter Blue have led us to recommend that the majority of our clients pause their organic and paid activities on the platform indefinitely – until we have more clarity and confidence. 

That said, some of our clients have a marketing strategy focused on Twitter – i.e. in the B2B technology space. For these clients, it will make sense to continue being present on the platform. We’re shifting our monitoring accordingly and watching online conversation more carefully than ever. 

Brand safety is our first priority. Right now, Twitter is not stable enough to be safe for the majority of brands. 

We hope to be back tweeting when the dust settles and a clear vision for the platform emerges.  

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A Reason to Celebrate PR Measurement

Did you know that November is Measurement Month? If you answered “no,” don’t feel bad – you’re probably not alone. Measuring PR effectiveness is often overlooked, misunderstood, or just plain frustrating, even for seasoned professionals.

Decades ago, before this crazy thing called the internet changed the world, PR measurement was pretty straightforward. We (literally) measured the amount of coverage a story took up on the page and calculated the equivalent cost for an advertisement of that size. These days, between websites, blogs, social media, podcasts, newsletters and more, it can be much more confusing to measure the “value” of earned media coverage.

Back in 2010, the Barcelona Principles—established by the Association of Measurement and Evaluations of Communications (AMEC), the Public Relations Society of America (PRSA) and the Institute for Public Relations (IPR)—made clear that when we talk about the “value” of PR, we shouldn’t look to an advertising equivalency dollar amount. A number of updates to these principles have been rolled out over the years, but the foundations remain the same: paid media and earned media function differently. Thus, they can’t be measured in the same manner.

So, what should you be measuring? Impressions? Total number of articles? Social media reach? Sentiment? The hard truth about PR measurement is that it simply cannot be one size fits all.

In order to determine what to measure, you have to first look at what your goals are for your business with your earned media placement. Impressions may be a great KPI for your company if you’re looking to raise awareness; however, if you want to see how your media coverage stacks up against your competitors, share of voice might be a better metric. If you’re looking to understand how the media is covering your business, key message pull-through might be the best KPI to track.

There are numerous tools and services out there in the marketplace available to help you track your PR results. Some boast dashboards that pull in social media metrics alongside media coverage, while others tout their AI capabilities for measuring things like tone and sentiment. AI has come a long way, but it’s still no replacement for human eyes and minds. All the tools in the world won’t help if your team doesn’t have a good understating of what metrics to track and why they matter to your business. There’s still no substitute for having a real person to review coverage for accuracy and synthesize metrics into meaningful takeaways that will matter to your leadership team.

Padilla’s Media Relations Consultants, an internal group of earned media experts, recently rolled out new agency best practices for PR measurement. This new set of standards and practices enables us to provide our clients with the best possible council around PR measurement, including access to tools that allow clients to see their PR results alongside their paid, shared and owned media campaign data, giving the entire team a better understanding of how different programs of work all function together to meet business goals.

If your team is struggling to measure the effectiveness of PR efforts, reach out—maybe next November you’ll be as excited to celebrate Measurement Month as Padilla is.

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Musk’s Purchase of Twitter Finalized – Padilla POV Update

Six months ago, we shared our POV on Elon Musk’s purchase of Twitter...which quickly imploded and seemed to be headed to court. Fast forward to last Friday – the purchase was finalized. So, what does this mean? And how is it different this time around?

For one, Elon Musk already shared a tweet to advertisers, attempting to quell initial concerns. He shares that Twitter “must be warm and welcoming to all” and “cannot become a free-for-all hellscape.” He also specifically shares concerns about social media “splinter[ing] into far-right wing and far left-wing echo chambers that generate hate and divide our society.”

In addition, he shared that “Twitter will be forming a content moderation council with widely diverse viewpoints.” Actions speak louder than words (or tweets in this case), so we will be following his next moves closely. However, he has quite a bit of work to do, as an initial report from Fortune shared that use of racial slurs on the platform spiked 500% in the 12 hours after Musk’s takeover. In response, Twitter stated nearly all the accounts were bots.

Despite these assertions from Musk, advertisers and users alike are already concerned. In a widely publicized move, General Motors paused its advertising on the platform, while working to “understand the direction of the platform under their new ownership.”

Our same concerns hold from April, and we will be watching closely and counseling our clients accordingly. We’ll continue to keep our eyes on four key pieces:

  • Individual and Brand Safety – Bullying and misinformation are concerning even on the most tightly monitored social networks. Given that the laws governing free speech vary from country to country, there will most certainly be questions about what recourse people and brands have when they are defamed or otherwise attacked on the platform. As Musk takes over, we will be analyzing any shifts to current guardrails in place. Derrick Johnson, president of the NAACP, is among one of many who has expressed concern over this move and the potential for Twitter to encourage more hate speech and harassment (Twitter has previously worked to shut down and/or ban certain content and profiles). Time will tell, but depending on the change of voice/sentiment on the platform, community managers will need to keep an extra eye on comments, as well as which posts show up alongside paid content/ads.
  • Customer Expectations – Ultimately, how each brand chooses to engage on Twitter going forward should be driven by their values and those of their customers. Specifically, are they comfortable being part of the Twitter community as it evolves under Musk’s leadership. One thing is for certain: it will be a cauldron for “freer” speech, with conversations likely mirroring the divisiveness we’re seeing in the midterms. Some brands may well find the reputational risk of being there not worth the benefits.
  • The Algorithm – In April, Musk stated he wants to make “the algorithms an open source to increase trust.” As social media nerds, we certainly love the sound of this – an ideal way to help users understand why they are served the content they see. But we question how much the average Twitter user cares. It reminds us of Meta’s Ad Transparency Tool… does anyone besides advertisers look at it? On the flip side, it’s our job to use Twitter’s new approach to transparency to its fullest potential. If we can better understand the algorithm, then we can create strategies that are more likely to deliver the right content to the right people at the right time – and ideally lead to a better experience for everyone.
  • Advertising – Lastly, we’ll be curious to see how the acquisition affects advertising on the platform. His initial tweets from Friday, referenced above, sounded more rational, but Musk is nothing if not unpredictable. Let’s not forget his thread of since-deleted tweets in early April, where Musk made some noteworthy comments about advertising on the platform, suggesting that Twitter Blue (the subscription-based version) should go ad-free, even going as far as to say the platform shouldn’t have ads at all. We will be keeping a close eye on shifts in targeting parameters and ad efficacy, as well as the transparent algorithm, to understand what will perform from an advertising perspective on Musk’s Twitter.

Whether you agree with Musk’s motives or not, it’s an extremely significant moment in the history and evolution of social media, and it’ll be fascinating to watch it unfold. And that’s what we’ll do, while talking to our contacts within the company and keeping an eye on the competitive landscape.

This post includes content repurposed from our original April post on the topic.

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