#PRSAHealth Preview

HCAHPSNext week I have the honor of speaking at the PRSA Health Academy Conference with one of our clients, Cynthia Schmidt, the chief of marketing at VCU Health System. I’ve never spoken at a conference, and if I’m being completely honest, I’m a tad terrified. But, the good news is this topic is something I’m SO passionate about – the patient experience. In one of my recent posts, you learned about my own patient experience navigating the health care system. In this presentation, Cynthia and I will examine this topic from the role of a health care communicator. How can we help our institutions improve the experience for their patients and ultimately improve their HCAHPS scores? If you are attending PRSA Health Academy, I hope you’ll stop by our breakout session, “More Than a Score: How Employee Engagement Makes HCAHPS Matter.” If you aren’t, here are some of the high level thoughts:


If your organization has engaged in any patient experience improvement initiatives, let me know in the comments. You never know… it could make its way into our presentation. Hope to see you in Cleveland!


Photo credits: MEDCENTERDISPLAY and CHAMPS Healthcare

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