All Posts by Dan Morrison

Managing Through the COVID-19 Disruption

COVID-19 is a social, cultural and business disruption that our generation has never faced. As humans, community members, citizens, and business leaders, we are re-orientating our lives, reshaping our…
Read More

Picking the Right Resolution to Design Your Customer Experience

The most critical and stressful part of customer experience design is the very beginning: do you take a broad, high-level view or a narrow, focused view of the customer journey? What if you’re t…
Read More